1What forms of payment do you accept?
We accept cash and all major credit cards.
2Where/how can I purchase a WOW Carwash gift card?
Purchase in store or at wowash.com any time.
3Do you offer a ‘contactless’ method of payment?
We do! You can prepay for a wash here at wowwash.com. When you come through the wash,
your wash can be redeemed automatically. You don’t even have to roll down your window!
4Is WOW a touchless car wash?
It’s very difficult to get anything really clean without contact, even with high pressure and harsh
At WOW, we use closed-cell foam, soft-cloth material, and 100% safe biodegradable soaps to
gently clean your car. Our soft cloths and foam make contact with your car, which is the best
way to get it clean without scratching or dulling your clear coat finish.
5How can I cancel my Membership?
It’s easy to cancel any time here at wowwash.com or by talking with an onsite team member.
6What do you mean by ‘unlimited’ car washes?
Vehicles with active Memberships are eligible to wash as often as they’d like each month.
7Do you accept muddy or icy vehicles?
It depends. If we can’t see the paint on your car, we’re not able to wash it. That’s because after the wash, if you notice a dent or scratch, you may blame the car wash. If your car is that dirty, we recommend that you take your vehicle to a self-service wash to rinse it off just to be on the safe side!
8Do you recycle your water?
Yes! We recycle, reclaim, and reuse all car wash tunnel water to ensure that you receive a safe, high-quality car wash that’s easy on the environment.
9Is it really better to wash my car at WOW rather than at home?
Yes! It’s so much better for the environment and for your car. Our car wash applies high-tech chemicals that efficiently clean dust and residue, offering added protection to your car’s finish. When people wash at home, they may end up accidentally scratching their vehicle’s finish because the towels and sponges used are not 100% clean.
A recent study shows that the average person uses more than 100 gallons of water when washing a car by hand. Our computer-controlled system uses under 45 gallons of fresh water for each wash, in addition to over 100 gallons of recycled water. Also, when you wash at home, more soap is generally used, and the soapy water goes straight into the waterways.
10What vehicles do you not wash?
We can’t wash dually trucks or trucks with fuel tanks, loose items, or debris in the back. We can’t accommodate lifted vehicles above a 7’4” clearance. Anything with a luggage rack, ladder rack, greasy fifth wheel, or aftermarket parts that are not deemed to be safe are not able to wash.
11Is the wash safe for convertibles?
Absolutely! Please make sure that the roof is properly latched unless you want a shower.
12Is the wash safe for newly painted cars?
Yes! However, your car’s paint needs at least 30 days to cure before you should take it through a car wash. Consult with your body shop for curing times just to be on the safe side. FYI, paint on new cars is fully cured before delivery.
13Will a cracked windshield be safe in the wash?
Yes. However, once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature. So, while you may wash your vehicle with windshield damage, cracks, or chips may expand during the process. It’s always best to repair or replace a damaged windshield immediately.
14Will my antenna be OK?
Any fixed factory antenna will not be harmed during the wash. Power antennas are hollow core, and will break if left in the raised position, so please lower all power antennas. WOW is not responsible for antennas that have not been lowered. Aftermarket products such as CB and cell phone antennas should be removed prior to washing.
15My finish looks dull and streaky. Why?
This is usually a sign of oxidation, which occurs as paint ages and decays from exposure to sunlight and road oils. You can slow the process by washing your vehicle often and applying a coat of hand wax at least once a year. If oxidation has already occurred, try cleaning the paint with a paint cleaning compound, then polishing and waxing the finish.
16Will my bug shield be safe?
Unfortunately, we can’t be responsible for aftermarket accessories to your vehicle, including bug shields. Most customers who have bug shields wash their vehicles with no incident. However, problems can arise if the shield has prior damage or if it is made from low-grade plastic. If you’re in the market for a new bug shield, we recommend products made of Lexan, which is virtually indestructible.