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GUEST RELATIONS FAQs

1HOW DO I SIGN UP FOR UNLIMITED WASHES?

Visit WOW Carwash or purchase online. Select the wash you want and pay with a credit or debit card.

2I WANT TO BUY AN UNLIMITED MEMBERSHIP ONLINE. HOW WILL I GET MY PASS?

When you purchase an Unlimited Membership online, you’ll receive a receipt and barcode by email. Just present the barcode (print it out or keep it on your phone) along with your credit or debit card at WOW, and a team member will affix your Membership sticker to your vehicle windshield. *Please note that the credit or debit card presented at WOW when you pick up your Membership sticker will be the card used for monthly recharges.

3HOW DO I CANCEL MY UNLIMITED MEMBERSHIP?

You can discontinue your plan online or call 833.WOW.WASH. There is no contract or obligation and you can cancel at any time (please allow 7 days to process). No refunds will be given when discontinuing

4CAN MY UNLIMITED MEMBERSHIP BE USED FOR MORE THAN ONE VEHICLE?

An Unlimited Membership is for one vehicle and is not transferable. If you get a new vehicle, please visit WOW to get your Membership sticker updated.

5WHAT IF I GET A NEW CREDIT CARD?

You can talk with a team member at WOW or update your card information online now.

SUPPORT CENTER FAQs

1WHAT VEHICLES DO YOU NOT WASH?

We can’t wash dually trucks or trucks with fuel tanks, loose items, or debris in the back. We can’t accommodate lifted vehicles above a 7’2” clearance. Anything with a luggage rack, ladder rack, or aftermarket parts that are not deemed to be safe are not able to wash.

2IS THE WASH SAFE FOR NEWLY PAINTED CARS?

Yes! However, your car’s paint needs at least 30 days to cure before you should take it through a car wash. Consult with your body shop for curing times just to be on the safe side. FYI, paint on new cars is fully cured before delivery.

3WILL A CRACKED WINDSHIELD BE SAFE IN THE WASH?

Yes. However, once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature. So, while you may wash your vehicle with windshield damage, cracks, or chips may expand during the process. It’s always best to repair or replace a damaged windshield immediately.

4WILL MY ANTENNA BE OK?

Any fixed factory antenna will not be harmed during the wash. Power antennas are hollow core, and will break if left in the raised position, so please lower all power antennas. WOW is not responsible for antennas that have not been lowered. Aftermarket products such as CB and cell phone antennas should be removed prior to washing.

MARKETING FAQs

1HOW DO I SUBMIT AN ADVERTISING OPPORTUNITY?

Please submit all advertising opportunities to the Marketing Department via email. The Marketing Department email is [email protected] Please do not call without a scheduled appointment made through email communication.

2IF I WANT TO REQUEST A FUNDRAISER EVENT, WHAT DO I DO?

WOW Carwash likes to partner up with local charities to help raise funds for 501c3 non-profit groups. To submit a request for review, please click the Marketing contact below and fill out the request form. Our Marketing Department will get back to you with any questions or a decision on available options.

3DO YOU COLLABORATE WITH CONTENT CREATORS OR INFLUENCERS?

Absolutely! We love to work with creators in the social sphere. If you want to collaborate, please shoot over an email to [email protected] with your proposed collaboration and we will get back to you.

HR FAQs

1HOW DO I APPLY FOR A JOB AT WOW CARWASH?

To see our current opportunities and submit an application, please click on the Human Resources Contact below, or visit https://wowwash.isolvedhire.com/jobs/

2HOW CAN I CHECK THE STATUS OF MY JOB APPLICATION?

Please allow 2-3 days for your application to be processed and reviewed. A member of the Management Team will contact you if we are interested in speaking with you more about the opportunity.

3HOW DOES WOW CARWASH HANDLE EMPLOYMENT VERIFICATION?

For any questions related to past employment at WOW Carwash, please send employment verification request to [email protected]

4I NO LONGER WORK FOR WOW CARWASH BUT NEED MY W2. WHO SHOULD I CONTACT?

Please reach out to the Human Resources Department for assistance. You may reach them by email at [email protected] or phone at 833.WOW.WASH (Monday-Friday 8 a.m. to 5 p.m. PST).