Frequently asked questions

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FAQ

1What forms of payment do you accept?
We accept cash and all major credit cards.
2Where/how can I purchase a WOW Carwash gift card?
Purchase in store, any time.
3Is WOW a touchless car wash?
It’s very difficult to get anything really clean without contact, even with high pressure and harsh chemicals.

  At WOW, we use closed-cell foam, soft-cloth material, and 100% safe biodegradable soaps to gently clean your car. Our soft cloths and foam make contact with your car, which is the best way to get it clean without scratching or dulling your clear coat finish.
4Do you accept muddy or icy vehicles?
It depends. If we can’t see the paint on your car, we’re not able to wash it. If your car is that dirty, we recommend that you take your vehicle to a self-service wash to rinse it off before coming in.
5Do you recycle your water?
Yes! We recycle, reclaim, and reuse all car wash tunnel water to ensure that you receive a safe, high-quality car wash that’s easy on the environment.
6Is it really better to wash my car at WOW rather than at home?
Yes! It’s so much better for the environment and for your car. Our car wash applies high-tech chemicals that efficiently clean dust and residue, offering added protection to your car’s finish. When people wash at home, they may end up accidentally scratching their vehicle’s finish because the towels and sponges used are not 100% clean.

A recent study shows that the average person uses more than 100 gallons of water when washing a car by hand. Our computer-controlled system uses under 45 gallons of fresh water for each wash, in addition to over 100 gallons of recycled water. Also, when you wash at home, more soap is generally used, and the soapy water goes straight into the waterways.
7What vehicles do you not wash?
We can’t wash dually trucks or trucks with fuel tanks, loose items, or debris in the back. We can’t accommodate lifted vehicles above a 7’2” clearance. Anything with a luggage rack, ladder rack, or aftermarket parts that are not deemed to be safe are not able to wash.
8Is the wash safe for convertibles?
Absolutely! Please make sure that the roof is properly latched unless you want a shower.
9Is the wash safe for newly painted cars?
Yes! However, your car’s paint needs at least 30 days to cure before you should take it through a car wash. Consult with your body shop for curing times just to be on the safe side. FYI, paint on new cars is fully cured before delivery.
10Will a cracked windshield be safe in the wash?
Yes. However, once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature. So, while you may wash your vehicle with windshield damage, cracks, or chips may expand during the process. It’s always best to repair or replace a damaged windshield immediately.
11Will my antenna be OK?
Any fixed factory antenna will not be harmed during the wash. Power antennas are hollow core, and will break if left in the raised position, so please lower all power antennas. WOW is not responsible for antennas that have not been lowered. Aftermarket products such as CB and cell phone antennas should be removed prior to washing.
12My finish looks dull and streaky. Why?
This is usually a sign of oxidation, which occurs as paint ages and decays from exposure to sunlight and road oils. You can slow the process by washing your vehicle often and applying a coat of hand wax at least once a year.

UNLIMITED WASH MEMBERSHIP

1How do I sign up for unlimited washes?
Visit WOW Carwash or purchase online. Select the wash you want and pay with a credit or debit card.
2How do I pay for my WOW Unlimited Membership?
The credit or debit card used when you join the Unlimited Membership will be charged monthly on your anniversary date. If you purchase an Unlimited Membership online, you will need to present your credit or debit card at your first wash to pick up your Membership sticker.
3How often can I wash my vehicle?
As often as you’d like each month!
4Where can I use my Unlimited Membership?
You can use your Unlimited Membership at any WOW Carwash location.
5I want to buy an Unlimited Membership online. How will I get my pass?
When you purchase an Unlimited Membership online, you’ll receive a receipt and barcode by email. Just present the barcode (print it out or keep it on your phone) along with your credit or debit card at WOW, and a team member will affix your Membership sticker to your vehicle windshield. *Please note that the credit or debit card presented at WOW when you pick up your Membership sticker will be the card used for monthly recharges.
6How do I cancel my Unlimited Membership?
You can discontinue your plan online or call 833.WOW.WASH. There is no contract or obligation and you can cancel at any time (please allow 7 days to process). No refunds will be given when discontinuing
7Can my Unlimited Membership be used for more than one vehicle?
An Unlimited Membership is for one vehicle and is not transferable. If you get a new vehicle, please visit WOW to get your Membership sticker updated.
8Is a Membership sticker required?
Yes. When you join the Unlimited Membership, a small RFID tag will be attached to the windshield of your vehicle.
9How can I replace my Membership sticker tag?
Got a new car or had a window replaced? No problem! See a team member at WOW and they can replace it for you.
10What if I get a new credit card?
You can talk with a team member at WOW or update your card information online now.